Join us for this free virtual session.

Uncover the future of business applications at an upcoming Microsoft Dynamics 365 Virtual Training Day: Intelligent Customer Engagements. Delivered by Microsoft experts, this is a free virtual event designed to provide you with deeper insight into how to unlock the capabilities and features of key Microsoft Dynamics 365 products and gain actionable insights that can be applied to your business right away.

Topics include:

Dynamics 365 for Sales: Go beyond sales force automation (SFA) and learn how this application can help you better understand customer needs, engage more effectively, and win more deals.
Dynamics 365 for Marketing: Turn prospects into business relationships. Discover how to find and nurture more sales-ready leads by moving beyond basic email marketing. Learn how to connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing results.
Dynamics 365 for Customer Service: Differentiate your brand, and learn how our built-in intelligence delivers faster, more personalised service and adds value to every interaction.
Microsoft Dynamics 365 Customer Insights: Unify your customer data across all sources, gain a 360-degree view of customers, and unlock insights that power personalised, authentic engagement across all your channels.

Learning Outcomes:
By attending this event, you will learn the essentials for how Dynamics 365 can help deliver intelligent customer engagements through data-driven insights – enabling efficiencies and business processes that spur innovation and support personalised experiences for both employees and customers.

Who should attend:
• IT Managers
• Developers
• Solution Architect
• Administrators
• Power Users

If you're unable to join us on this date, please take a look at our other options - click here to see other dates.

Here’s what you can expect:

Time	Session
9:30 AM – 10:00 AM	Introduction and BizApps Platform Overview
10:00 AM – 10:45 AM	Marketing & Sales (Part 1) • Market Insights • Customer and Product Insights • Dynamics Marketing
10:45 AM – 10:55 AM	Short Break
10:55 AM – 11:15 AM	Marketing & Sales (Part 2) • Relationship Sales • Sales Insights
11:15 AM – 11:45 AM	Break
11:45 AM – 12:20 PM	Customer Service (Part 1) • Customer Service Insights • Virtual Assistant
12:20 PM – 12:55 PM	Customer Service (Part 2) • Omni channel engagement • Powerapps Portals • AI Builder
12:55 PM – 1:10 PM	Q & A

Session times are estimates and may start and finish a few minutes earlier.
Session times are in AEST.