In this webinar, we will explore the hot topic in government of engaging with the digitally savvy citizen. In today’s digitally connected world, governments need to leverage modern technology to engage citizens, make them feel heard, and meet their needs. Mobile, social, and web-based platforms empower citizens to be more involved in their communities, giving governments a foundation for building citizen trust and participation.

Legacy technology systems and tight budgets prevent many governments from keeping up. But the reality is that citizens expect no less than what they receive from private sector firms: 74% of customers use 3 or more channels to access customer services, and 89% of customers get frustrated because they need to repeat their issues to multiple representatives. Fortunately, with the right tools, governments can not only engage the public in convenient user-friendly ways, they can considerably reduce costs as well.

Join us for this webinar to hear from Todd Bergesson, Global Public Sector Content Lead at Microsoft, who looks at how the right innovative services can help governments by:

Reducing service costs by empowering citizens to find their own answers
Boosting citizen satisfaction by identifying and addressing service needs faster
Improving operations by collecting valuable feedback

Todd Bergesson
Global Public Sector Content Lead
Microsoft

Microsoft Dynamics 365 helps your local or central government build citizen trust with superior customer service, empower your employees to do more with fewer resources, and transform your operations. Built on the speed of cloud, Dynamics 365 gets up and running quickly and adjusts flexibly to changing needs.