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どこから始める？ コンタクトセンターやヘルプデスクの強化、フィールドサービスとの連携からその先へ

■概要コンタクトセンターやヘルプデスクにおける現在の業務課題を改めて棚卸し、 改善や強化に向けてどこからアプローチできるのか。確実な効果を期待できる ところの見極めと今後の施策を、豊富な導入支援の経験からの知見で具体的にご提案いたします。また、フィールドサービスとの連携で変わる業務、さらには、予防保全や資産管理まで広がる、マイクロソフトならではの業務の将来像も合わせてご紹介いたします。  アジェンダ1：　 オムニチャネル、応対の連携コラボレーション拡張から、VoC分析まで。 情報の入り口から、顧客応対、フィールドサービスへの連携、情報蓄積、インサイトの抽出に至るコンタクトセンターの一連の業務の見直し、オペレータ間のコミュニケーションの円滑化 アジェンダ2：ヘルプデスクにおけるUXの改善、セルフサービスの拡充まで。 社内外問わず、自己解決を促し、問い合わせやナレッジ検索を効率化するための応対業務の見直し、IVRを用いたAI、自動応答による更なる利用満足度の向上  クラウド＆ソリューション事業本部ビジネスアプリケーション統括本部ビジネスソリューション第一技術本部テクノロジースペシャリスト石丸 尚輝

Looking Beyond Tomorrow: The evolution of CFO and COO roles.

The world is changing. This transformation is being driven by dramatic economical, geopolitical, and environmental issues, as well as accelerated adoption of technology and social networks. This has affected the way the captains of industry operate at a fundamental level, continuously doing more with less!The Chief Financial Officer (CFO) role has undergone important changes due to the disruptions caused by digital transformation. In addition to key financial management competencies, CFOs are being looked upon as strategic leaders who play a vital role in corporate planning and decision making. This expanded role requires a new set of skills for many finance professionals The Chief Operating Officer (COO) role has mushroomed. With more organizations shifting their business model, COOs are proving pivotal to this transformation. With Supply Chain disruptions, ESG and Remote/Hybrid Workforce being some of the challenges that land on the COO’s plate, their agility, empathy, and flexibility in a continuously disruptive environment form a new dimension to their skills.  Stepping out of the day to day and being around fellow hand-picked CFOs and COOs, you’ll be a part of a select group, enjoying conversations to gain new inspiration in an environment and among people who will enable you to connect the dots to your company's future success.Benefits of Attending CFOs, Learn how to:Assess business health and improve financial controls to drive agility and growth using financial reporting, embedded analytics, and AI-driven insights.Integrate financials into core processes and automate tasks to boost productivity, support evolving business models, and maximize financial performance.Minimize costs and optimize spending across business geographies with process automation, budget control, and financial planning and analysis.Improved Risk Management by securing data and digital financial assets of the organization with robust cyber resiliency and business continuity platforms.Use no-code configuration service to simplify regulatory reporting, electronic invoicing, and global payments.Transform customer support from a ‘cost center’ to a ‘profit center’ with more efficient service delivery across all touchpoints from contact center to field service operations.Equip support teams to provide the very best service and allow for up-sell & cross-sell opportunities with each relevant customer interaction.Ensure existing customers are happy and true advocates for your brand to reduce dependency and high cost associated with acquiring net new customers.Take advantage of connected assets for proactive maintenance that increases workforce productivity and customer satisfaction while lowering operation costs at the same time.COOs, Learn how to: Modernize operations by creating an intelligent and resilient supply chain that automatically reacts to challenges using real-time visibility, agile planning, and business continuity.Learn how to build agile manufacturing processes using the Internet of Things (IoT) and mixed reality while working with your existing manufacturing execution systems.Mitigate reputational and revenue risks by securing Operational Technology Infrastructure against cyber disruptions, providing safe and efficient work environment for all.Perform proactive equipment maintenance to reduce downtime and enhance inventory accuracy with automated cycle counts to maintain operational excellence.Transform customer support from a ‘cost center’ to a ‘profit center’ with more efficient service delivery across all touchpoints from contact center to field service operations.Equip support teams to provide the very best service and allow for up-sell & cross-sell opportunities with each relevant customer interaction.Ensure existing customers are happy and true advocates for your brand to reduce dependency and high cost associated with acquiring net new customers.Take advantage of connected assets for proactive maintenance that increases workforce productivity and customer satisfaction while lowering operation costs at the same time.

Microsoft Dynamics 365 Virtual Training Day: Manage Finance and Operations

MB-310 Microsoft Dynamics 365 Finance Functional Consultant

In this course we will provide insights into the feature sets of Dynamics 365 Finance including core finance, general ledger, tax, cost accounting, fixed assets, budgeting, revenue recognition, consolidation, credit and collections, cash and bank management, expense management, and project management and accounting.Day 1:•Features and capabilities of Dynamics 365 Finance•Core components of Dynamics 365 Finance•Create and configure new legal entity•Define and configure the chart of accounts•Configure ledgers and currencies•Implement and manage journalsDay 2:•Implement and manage cash, bank, and cost accounting•Perform periodic processes•Configure, collect, and report taxes•Configure Terms of payment, payment days, and payment schedules•Configure Cash discounts, Payment calendar, and Payment fees•Configure Payment calendar and Payment feesDay 3:•Create and maintain Accounts payable method of payments, Vendor groups, and vendors•Create and configure vendor posting profile•Configure invoice validation policies•Process orders, invoices, and payments•Enable and test vendor collaboration portal for a vendor•Configure accounts payable charges and Positive pay•Configure and use expense managementDay 4:•Configure Method of Payment•Create and maintain Customer groups and customers•Create and configure customer posting profile•Process orders, invoices, and payments•Manage credit and collections•Configure revenue recognitionDay 5:•Configure and use basic budgeting and budget controls•Create and configure registry entries and use budget planning•Configure Fixed assets components•Fixed asset acquisition, depreciation, and disposal•Fixed asset integration

Microsoft Dynamics 365 Virtual Training Day: Activate Digital Selling

MB-330 Microsoft Dynamics 365 Supply Chain Management Functional Consultant

In this course we will provide insights into how to design and configure Dynamics 365 Supply Chain Management and related tools and technologies to meet the requirements for a customer. You will also learn about how to implement product information management, sales and procurement processes, inventory and warehouse management, master planning, and transportation management.Day 1:•Create and manage products•Configure products for supply chain management•Manage inventory pricing and costingDay 2:•Configure Inventory management•Manage and process inventory activities•Implement Procurement and sourcing•Implement common sales and marketing features Day 3:•Work with Microsoft Guides•Configure warehouse management•Perform warehouse management processesDay 4:0•Configure quality control and quality management•Manage quality control and quality managementDay 5:•Configure master planning and forecasting•Run master plans and manage planned orders•Implement additional master planning features

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Dynamics 365 Virtual Training Day : Notions de base (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

41IP018 Microsoft Commerce Incentives (MCI) for CSP Direct Bill Partners FY23

Timezone: CET (Central European Time) | 10:00 - 11:00Dear Microsoft Partner, Please join us for the December office hours call covering Microsoft Commerce Incentives. This session will focus on partner incentive earning opportunities through the partner led motion (CSP). This will include Azure offers as well as seat-based offers. We will also include program updates for FY23 and share some information around the new Solutions Partner designations. At the end, we will give you the opportunity to answer your questions in a Q&A. Agenda:Cloud Solution Provider Incentive ProgramMicrosoft Commerce Incentives for direct bill partnersSolutions Partner DesignationsPlease note that this is a Microsoft Teams Live Event. By joining a Microsoft Teams Meeting you may voluntarily provide personal information in the meeting.If you need to cancel your registration, please use the link in your confirmation notification.Microsoft has commissioned LM IT Services AG, Osnabrück, Germany, with the organization and execution of this event. By confirming your participation, you agree to the transfer of your data to LM IT Services AG. LM IT Services AG will use this data exclusively for the implementation of the event. For registration issues please contact us at: supa@microsoft.com

Microsoft Dynamics 365 Virtual Training Day: Build a Resilient Supply Chain

Customer Experience Reimagined Tour - Paris

Reimagine the Customer Experience (CX)Dans ce lieu iconique du Carrousel du Louvre, et dans l’effervescence de Microsoft Envision France, nous vous proposons cette session exclusive qui met l’accent sur l’expérience client. (Cette session étant réservée aux professionnels de Directions Générales, Marketing, Commerciales, et Relation Client, elle nécessite une inscription sur ce formulaire.) Nous vous invitons à découvrir la vision des dirigeants de Microsoft, Accenture et Seismic ainsi que les dernières tendances et les bonnes pratiques qui vont façonner l’expérience client (CX) d’aujourd’hui et demain. Au programme : Un partage d’expériences de leaders d’entreprises ayant transformé leur expérience client avec succès.Comment Microsoft a transformé sa propre expérience client.Des stratégies concrètes pour créer des expériences clients plus personnalisées et connectées, générant de la croissance.Comment la Microsoft Customer Experience Platform et Viva Sales vous permettent de renouveler votre stratégie client et l’expérience de vos collaborateurs grâce à la donnée.AGENDABienvenue et Transformation de l’expérience client : Les tendancesLa transformation marketing et commerciale de MicrosoftLe paradoxe humain : de l’orientation ʺclientʺ à l’orientation ʺvieʺ avec AccentureElever l’expérience client grâce à la data avec la Microsoft Customer Experience PlatformOptimiser l’expérience collaborateur avec Microsoft Viva Sales et Seismic.Panel de discussion et partage des bonnes pratiques pour se lancerCocktail Déjeunatoire et Networking

DKWC045 Troubleshooting performance problems

Timezone: CET (Central European Time) | 17:00 - 18:00 or 08:00 - 09:00 PST (Pacific Standard Time) Important: If you register on the event day, please reach out to supa@mcirosoft.com to make sure that you will receive the meeting link in time. Business Central Online comes with performance troubleshooting tools that are both very easy to use and pretty powerful in the sense that they can quickly narrow down the root cause for typical performance problems.This office hours call will start with a walkthrough and demo of the most useful tools, followed by Q&A. Please note that this is a Microsoft Teams Live Event. By joining a Microsoft Teams Meeting you may voluntarily provide personal information in the meeting. If you need to cancel your registration, please use the link in your confirmation notification. Microsoft has commissioned LM IT Services AG, Osnabrück, Germany, with the organization and execution of this event. By confirming your participation, you agree to the transfer of your data to LM IT Services AG. LM IT Services AG will use this data exclusively for the implementation of the event.  For registration issues please contact us at: supa@microsoft.com

Minecraft, el reto navideño

Estimado personal docente y estudiantes, ¿Conocen Minecraft Education Edition (MEE)? acompáñanos y junto a nuestras expertas te mostraremos qué es y cómo puede contribuir a estrategias de enseñanza y aprendizaje significativas haciendo uso de cualquier tema de clase. En esta sesión de una hora y media aprenderemos sobre Minecraft Education Edition (MEE), pero además los invitaremos a descargar y acceder a un mundo con varios retos navideños para divertirnos y aprender jugando en nuestra última sesión del año 2022. Les recordamos que esta estrategia de formación busca el desarrollo de habilidades digitales para el personal docente y estudiantes LATAM. El evento se llevará a cabo el día 06 de diciembre con dos opciones de horario para su elección. Les recordamos que este evento es gratuito, solo se necesita su registro y cuenta educativa de Office 365.¡No se lo pierdan y aprendamos jugando!Saludos cordiales, Equipo de Educación Microsoft

Minecraft, el reto navideño

Estimado personal docente y estudiantes, ¿Conocen Minecraft Education Edition (MEE)? acompáñanos y junto a nuestras expertas te mostraremos qué es y cómo puede contribuir a estrategias de enseñanza y aprendizaje significativas haciendo uso de cualquier tema de clase. En esta sesión de una hora y media aprenderemos sobre Minecraft Education Edition (MEE), pero además los invitaremos a descargar y acceder a un mundo con varios retos navideños para divertirnos y aprender jugando en nuestra última sesión del año 2022. Les recordamos que esta estrategia de formación busca el desarrollo de habilidades digitales para el personal docente y estudiantes LATAM. El evento se llevará a cabo el día 06 de diciembre con dos opciones de horario para su elección. Les recordamos que este evento es gratuito, solo se necesita su registro y cuenta educativa de Office 365.¡No se lo pierdan y aprendamos jugando!Saludos cordiales, Equipo de Educación Microsoft