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Tanto si eres un desarrollador, profesional de TI, partner, educador o profesional de negocios, tenemos un montón de eventos Microsoft creados específicamente teniendo en cuenta tu crecimiento. Explora eventos especiales y oportunidades de aprendizaje creadas para ayudarte a ampliar tu experiencia, aprender nuevas habilidades y crear una comunidad.

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Dynamics 365

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SSP Recharge

Fecha y hora

05/15/2025 | 08:00 - 18:00 (BRT)

Event format En persona

Event type Aprendizaje

O SSP RECHARGE é uma iniciativa da Microsoft para capacitar os parceiros SSP (Service Solution Partners,antes denominados como Parceiros LSP), sobre o conteúdo e as regras comerciais, com foco em Azure e Power Plataform. A agenda do evento inclui uma revisão das responsabilidades contratuais dos parceiros, uma visão geral dos modelos de contratos e como alinhá-los com as necessidades dos clientes, além de uma sessão específica sobre segurança e conformidade. Neste evento abordaremos tópicos relevantes para o sucesso do seu negócio, além de temas direcionados especialmente para os parceiros SSPs e GPs. 

SSP Recharge - Digital

Fecha y hora

05/15/2025 | 08:00 - 18:00 (BRT)

Event format Digital

Event delivery language Portuguese (Brazil)

Event type Aprendizaje

O SSP RECHARGE é uma iniciativa da Microsoft para capacitar os parceiros SSP (Service Solution Partners,antes denominados como Parceiros LSP), sobre o conteúdo e as regras comerciais, com foco em Azure e Power Plataform. A agenda do evento inclui uma revisão das responsabilidades contratuais dos parceiros, uma visão geral dos modelos de contratos e como alinhá-los com as necessidades dos clientes, além de uma sessão específica sobre segurança e conformidade. Neste evento abordaremos tópicos relevantes para o sucesso do seu negócio, além de temas direcionados especialmente para os parceiros SSPs e GPs. 

Better Together: M365 Copilot + Copilot Agents Webinar for Partners

Fecha y hora

05/15/2025 | 15:00 - 17:00 (AST)

Event format Digital

Event delivery language English (United Kingdom)

Event type Aprendizaje

Join us for an exclusive, partner-focused webinar to discover how M365 Copilot and Copilot Agents are revolutionizing productivity, collaboration, and innovation across industries.This session is tailored for all roles—technical, sales, marketing, and leadership—working with Microsoft 365 and Business Applications. What You’ll Learn: Strategies to integrate and scale Copilot solutionsPartner enablement opportunitiesKey programs and initiativesLicensing insightsWhat’s newLive Q&A with Microsoft experts Whether you're just getting started or looking to expand your Copilot offerings, this session will equip you with the insights and tools to drive success. Let’s build the future—together.

Gartner - CSO & Sales Leader event sponsorship

Fecha y hora

05/20/2025 | 08:00 (PDT) - 05/21/2025 | 17:00 (PDT)

Event format En persona

Event type Sesión informativa

Gartner - CSO & Sales Leader event sponsorship

Microsoft Virtual Briefing - Implementing Zero Trust Architecture for Enhanced Security

Fecha y hora

05/20/2025 | 09:00 - 10:00 (PDT)

Event format Digital

Event delivery language English (United States)

Event type Sesión informativa

This session will have two speakers: Oscar Rangel, Senior Digital Technical Specialist at Microsoft and Jason Floyd, Chief Security Officer at Ascent Solutions.Ascent Solution excels at deploying and configuring the Microsoft security stack allowing businesses to stay secure and operating efficiently. Stopping threat actors and modernizing cyber operations.Ascent consultants share a determination to secure and manage ecosystems, ensuring safety from current and emerging threats.Note: As you register for this session, we encourage you to check the box that allows our Microsoft Partner to contact you. This will allow a follow-up to the session that could give you access to additional support or specific offerings for customers that attended the session.Zero Trust is a security model that assumes no trust in any entity, whether internal or external, and requires continuous verification of identity and permissions. By implementing Zero Trust architecture, organizations can protect their data and resources from cyberattacks, reduce the attack surface, and enable secure remote work. In this session, you will learn how Microsoft helps you implement Zero Trust principles across your identity, devices, applications, data, network, and infrastructure. What you will learn What is Zero Trust and why is it important for cybersecurity How to assess your current Zero Trust maturity and identify the gaps How to use Microsoft solutions to achieve Zero Trust across six dimensions How to leverage Microsoft Entra, Microsoft Endpoint Manager, Microsoft Defender, Microsoft Cloud App Security, Azure Information Protection, and Azure Networking to implement Zero Trust architecture Who should attend IT managers and professionals who are responsible for cybersecurity in their organization Business leaders who want to understand the benefits and challenges of Zero Trust Anyone who is interested in learning more about Zero Trust and Microsoft security solutionsThese Briefings are designed to be an open platform where you can ask questions, engage in discussions, and ultimately get real-world answers that you need. Our speakers will share their expert insights providing you the opportunity to discover the solutions to take your business to the next level. Register now to boost employee productivity in your organization in a more secure environment. If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Microsoft Virtual Briefing - Revolutionizing Security Operations - This Is the Way

Fecha y hora

05/20/2025 | 11:00 - 12:00 (PDT)

Event format Digital

Event delivery language English (United States)

Event type Sesión informativa

Overview:Are you ready to revolutionize your security operations? Join us to discover how Microsoft Sentinel, combined with the Unified Security Operations Platform, can transform your approach to threat detection and response with the power of cloud-native SIEM and AI-driven capabilities.What you will learn:In this briefing, we will delve into the challenges faced by traditional security tools and demonstrate how this unified platform addresses these issues with advanced capabilities such as automated threat detection, comprehensive security coverage, and automated response playbooks to provide a single pane of security operation across your entire environment.In this session we will discuss the following:Challenges to running an effective SOCWhy the Unified Security Operations Portal?Platform OverviewAI-Driven SecurityUnique Sentinel features in the Unified Security Operations PortalPlease note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Microsoft Dynamics 365 Virtual Training Day: Modernize Service

Fecha y hora

05/20/2025 | 12:00 - 17:20 (AST)

Event format Digital

Event delivery language English (United States)

Event type Aprendizaje

SIIM - Society of Imaging Informatics​

Fecha y hora

05/21/2025 | 08:00 (PDT) - 05/23/2025 | 17:00 (PDT)

Event format En persona

Event type Sesión informativa

NA

Le Service Client à l'heure de l'IA et des agents autonomes

Fecha y hora

05/21/2025 | 11:00 - 12:00 (WEDT)

Event format Digital

Event delivery language French (France)

Event type Sesión informativa

Dans ce webinar, nous plongerons dans le monde de l'IA au service de la Relation Client avec des exemples concrets, illustrant la transformation du Service pour passer d’un centre de coût à un centre de valeur. Ce que vous découvrirez : Le potentiel économique de l'IA pour adresser les enjeux actuels Les nouveaux Agents autonomes à destination du Service, construits avec Copilot Studio Des Success Stories sur la transformation du service client avec l'IA L'impact transformationnel de l'IA générative au sein de l'équipe Support Client de Microsoft (CSS) – gérant 145 millions de demandes par an, et réalisant une réduction de 12 % du temps moyen de traitement Une vue d’ensemble de notre offre Service : Dynamics 365 Customer Service, Copilot for Service, et notre nouvelle solution D365 Contact Center – offrant de l'IA générative pour résoudre les demandes plus efficacement, réduire les coûts tout en augmentant la satisfaction des clients et de vos collaborateurs. À qui s'adresse cet événement : Aux leaders du service client et des centres de contact, cherchant à améliorer l'expérience client et à réduire les coûts opérationnels Aux professionnels du Service client, à la recherche d’idées pour tirer parti de l'IA, améliorer l'efficacité du traitement des demandes clients, et maximiser la rétention de leurs collaborateurs. Aux passionnés de technologie et d'IA, curieux de l'impact de l'IA et de Copilot sur le Service Client Agenda Challenges et perspectives du marché L’IA au service des Agents : Copilot et Agents autonomes Expérience Self-service IA pour les clients finaux Témoignage d’un agent du terrain Microsoft : Les bénéfices de Copilot for Service Transformez votre Centre de Contact (CCaaS) Présentation de cas clients : Intervention de notre partenaire Accenture/Avanade Ne manquez pas cette opportunité d’en savoir plus sur la transformation du service client avec l'IA. Réservez votre place maintenant ! Inscrivez-vous ici 

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Fecha y hora

05/21/2025 | 11:30 (SGT) - 05/22/2025 | 13:35 (SGT)

Event format Digital

Event delivery language English (United States)

Event type Aprendizaje

Microsoft Discovery Hour: Servicio reinventado con IA

Fecha y hora

05/21/2025 | 12:00 - 13:00 (EDT)

Event format Digital

Event delivery language Spanish (Mexico)

Event type Sesión informativa

Un buen servicio es bueno para el negocio. La investigación lo demuestra: un informe de Forrester Consulting muestra que las organizaciones que brindan un buen servicio ganan $10 mil millones más en ingresos incrementales1. Pero las crecientes expectativas de los clientes plantean mayores desafíos para satisfacer esas demandas al tiempo que apoyan a los trabajadores de primera línea y brindan a los clientes opciones de autoservicio de calidad. Ahí es donde las soluciones impulsadas por IA como Microsoft Copilot y Microsoft Dynamics 365 pueden ayudar. Únase a nosotros para enterarse de cómo la IA está transformando los servicios de negocios e impulsando el crecimiento. Durante este evento, descubrirá más sobre: Información exclusiva de los líderes de Microsoft que encabezan las transformaciones de negocios utilizando servicios mejorados con IA basados en Copilot y Dynamics 365 Cómo los expertos de la industria crean estrategias prácticas para usar la IA para ofrecer experiencias de servicio conectadas, impulsar la productividad y aumentar la eficiencia con información proactiva Haga clic aquí para consultar el Código de conducta del evento de Microsoft. Exención de responsabilidad: Microsoft Discovery Hour: Servicio reinventado con IA está abierto al público y es gratuito. Antes de registrarse al evento, los empleados del gobierno deben consultar con sus empleadores para asegurarse de que su participación esté permitida y de acuerdo con las políticas y leyes aplicables. 1 “Money on the Table: Proof that Customer Service Drives Revenue,” Forrester Trends Report, enero de 2023. 

Microsoft Virtual Briefing - Protect your data estate - an E2E Data Security story

Fecha y hora

05/21/2025 | 14:00 - 15:00 (GMT)

Event format Digital

Event delivery language English (United States)

Event type Sesión informativa

This session will have two speakers: Aileen Finlay, Digital Technical Specialist at Microsoft and Erik Stiphout, Sr. Consultant Digital Workplace at SoftwareOne..SoftwareOne is a Microsoft partner that helps IT leaders with their software and cloud purchases, also providing implementation and support. As a technology services provider, SoftwareOne applies these insights when modernizing applications and workloads in cloud-first SaaS environments.Note: As you register for this session, we encourage you to check the box that allows our Microsoft Partner to contact you. This will allow a follow-up to the session that could give you access to additional support or specific offerings for customers that attended the session.Data is one of the most valuable assets for any organization, but it also poses significant risks if not properly secured. Cyberattacks, data breaches, and compliance violations can result in financial losses, reputational damage, and legal consequences. To protect your data estate, you need a comprehensive and holistic approach that covers data sources, data storage, data processing, data access, and data monitoring.What you will learnHow to identify and classify your sensitive data across different environments and platformsHow to encrypt and protect your data at rest and in transit using Microsoft technologiesHow to implement data governance and compliance policies using Azure PurviewHow to audit and monitor your data activities and anomalies using Azure Sentinel and Azure Security CenterHow to leverage Microsoft best practices and frameworks for data security and privacyWho should attendData professionals, security professionals, IT managers, and decision makers who are responsible for or interested in securing their data estateAnyone who wants to learn more about Microsoft data security solutions and capabilitiesThese Briefings are designed to be an open platform where you can ask questions, engage in discussions, and ultimately get real-world answers that you need. Our speakers will share their expert insights providing you the opportunity to discover the solutions to take your business to the next level.Register now to boost employee productivity in your organization in a more secure environment.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Best Practices for BizApp Partners and Microsoft

Fecha y hora

05/21/2025 | 14:30 - 15:30 (BRT)

Event format Digital

Event delivery language Portuguese (Brazil), Spanish (Mexico)

Event type Aprendizaje

ES: Nos complace invitarle a una sesión sobre las mejores prácticas para las relaciones con socios de BizApps y Microsoft. Es una excelente oportunidad para comprender la importancia de temas como las "Designaciones" y nuestro modelo de relación comercial "MCEM". PT: Temos o prazer de convidá-lo para uma sessao de melhoras práticas para o relacionamento de parceiros de BizApps com a Microsoft. É uma excelente oportunidade para entender sobre a Importancia de temas como "Designations" e o nosso modelo de relacionamento comercial "MCEM".

Reimagining Healthcare Data with Microsoft Fabric: From Insights to Impact

Fecha y hora

05/22/2025 | 10:00 - 11:00 (PDT)

Event format Digital

Event delivery language English (United States)

Event type Taller

Join us for an exclusive webinar tailored for healthcare leaders, data strategists, and Azure customers looking to revolutionize the way they harness data. Discover how Microsoft Fabric is transforming healthcare analytics—from clinical insights and patient engagement to genomics, medical imaging, and social determinants of health (SDOH). Through real-world use cases and expert-led deployment strategies, we’ll showcase how the Medallion Lakehouse architecture can accelerate critical insights, drive improved patient outcomes, and streamline data integration. Learn how to build scalable, secure, and intelligent healthcare solutions using Azure’s cutting-edge analytical capabilities. Don’t miss this opportunity to unlock the full potential of your healthcare data!

The Agent Lab

Fecha y hora

05/22/2025 | 11:00 - 12:00 (WEDT)

Event format Digital

Event delivery language English (United Kingdom)

Event type Sesión informativa

Unlock the Power of AI Agents in Swiss Business AI is transforming industries at an unprecedented pace. To stay ahead, we provide a dedicated platform showcasing how AI agents drive real business impact in Switzerland. The Agent Lab is that platform. What It Is Join us for weekly virtual sessions designed to explore the power of AI-driven transformation. Through real-world use cases, industry insights, and expert discussions, we’ll showcase how Copilot, Agents, and AI are shaping the future of every business. What to Expect Learn how AI & Agents impacting across industries and business functionsSuccess Stories – Learn from customer use cases, and live demos how to set-up a successful agent-driven businessDeep Industry Insights – Stay ahead with market trends and AI transformation strategiesInteractive Q&A – Engage with experts and get your questions answeredBe part of the launch of The Agent Lab and gain exclusive insights into how AI is revolutionizing industries in Switzerland. In this first episode you will learn how agent will transform our current business landscape, we show you our current offerings and first use cases on how to get started. Secure your spot and be at the forefront of AI-driven innovation. 

Microsoft Discovery Hour: O caminho para o ERP autônomo

Fecha y hora

05/22/2025 | 13:00 - 14:00 (BRT)

Event format Digital

Event delivery language Portuguese (Brazil)

Event type Sesión informativa

A IA generativa continua a mudar a forma como as organizações e seus funcionários operam: 79% dos líderes empresariais concordam que a adoção da IA é fundamental para se manterem competitivos.1 A mudança do planejamento de recursos empresariais (ERP) do on premises para a nuvem se destaca como um fator-chave para ampliar a implementação bem-sucedida dessa tecnologia.Uma solução de ERP baseada em nuvem como o Microsoft Dynamics 365 pode ajudar sua empresa a dar o próximo passo em sua evolução digital, oferecendo velocidade, agilidade e economia para uma vantagem competitiva. Junte-se a nós neste webinar gratuito de meio dia para obter insights e conhecer as melhores práticas sobre ERP de líderes da Microsoft, especialistas do setor e profissionais da área.Durante este evento, você conhecerá mais sobre:Insights sobre o estado atual da IA e o papel da liderança na abordagem de uma transformação pela IAComo o Dynamics 365 e o portfólio de soluções e serviços baseados em IA da Microsoft estão preparando o caminho para o ERP autônomo O valor potencial de uma solução de ERP do Dynamics 365 para finanças e gerenciamento da cadeia de fornecimento quando combinada com o poder da IA do CopilotEis o que você pode esperar desse evento: APRESENTAÇÃO DO EVENTOBoas-vindas, tendências e problemas pessoais encontradosComo a IA está revolucionando as regrasO valor do ERP com tecnologia do CopilotValor da solução / Visão geralDemonstração promocional da IA no ERPPor que a Microsoft?Clique aqui para ver o código de conduta de eventos da Microsoft.Aviso de isenção de responsabilidade: O evento Microsoft Discovery Hour: O caminho para o ERP autônomo é aberto ao público e oferecido gratuitamente. Antes de se inscrever no evento, os funcionários do governo devem verificar com seus empregadores se sua participação é permitida e está de acordo com as políticas e leis aplicáveis.1 "Work Trends Index Annual Report", Microsoft, 2024.

Fecha y hora

MAY 15, 2025

08:00 - 18:00 (BRT)

SSP Recharge

O SSP RECHARGE é uma iniciativa da Microsoft para capacitar os parceiros SSP (Service Solution Partners,antes denominados como Parceiros LSP), sobre o conteúdo e as regras comerciais, com foco em Azure e Power Plataform. A agenda do evento inclui uma revisão das responsabilidades contratuais dos parceiros, uma visão geral dos modelos de contratos e como alinhá-los com as necessidades dos clientes, além de uma sessão específica sobre segurança e conformidade. Neste evento abordaremos tópicos relevantes para o sucesso do seu negócio, além de temas direcionados especialmente para os parceiros SSPs e GPs. 

Event format En persona

alt= Aprendizaje

Audience : Partners

Fecha y hora

MAY 15, 2025

08:00 - 18:00 (BRT)

SSP Recharge - Digital

O SSP RECHARGE é uma iniciativa da Microsoft para capacitar os parceiros SSP (Service Solution Partners,antes denominados como Parceiros LSP), sobre o conteúdo e as regras comerciais, com foco em Azure e Power Plataform. A agenda do evento inclui uma revisão das responsabilidades contratuais dos parceiros, uma visão geral dos modelos de contratos e como alinhá-los com as necessidades dos clientes, além de uma sessão específica sobre segurança e conformidade. Neste evento abordaremos tópicos relevantes para o sucesso do seu negócio, além de temas direcionados especialmente para os parceiros SSPs e GPs. 

Event format Digital

Event delivery language Portuguese (Brazil)

alt= Aprendizaje

Audience : Partners

Fecha y hora

MAY 15, 2025

15:00 - 17:00 (AST)

Better Together: M365 Copilot + Copilot Agents Webinar for Partners

Join us for an exclusive, partner-focused webinar to discover how M365 Copilot and Copilot Agents are revolutionizing productivity, collaboration, and innovation across industries.This session is tailored for all roles—technical, sales, marketing, and leadership—working with Microsoft 365 and Business Applications. What You’ll Learn: Strategies to integrate and scale Copilot solutionsPartner enablement opportunitiesKey programs and initiativesLicensing insightsWhat’s newLive Q&A with Microsoft experts Whether you're just getting started or looking to expand your Copilot offerings, this session will equip you with the insights and tools to drive success. Let’s build the future—together.

Event format Digital

Event delivery language English (United Kingdom)

alt= Aprendizaje

Audience : Partners

Fecha y hora

MAY 20-21, 2025

08:00 - 17:00 (PDT)

Gartner - CSO & Sales Leader event sponsorship

Gartner - CSO & Sales Leader event sponsorship

Event format En persona

alt= Sesión informativa

Audience : Developers, Educators, Students, IT Professionals, Partners, For Home, Press, Business Decision Makers, Executives, Other Professionals

Fecha y hora

MAY 20, 2025

09:00 - 10:00 (PDT)

Microsoft Virtual Briefing - Implementing Zero Trust Architecture for Enhanced Security

This session will have two speakers: Oscar Rangel, Senior Digital Technical Specialist at Microsoft and Jason Floyd, Chief Security Officer at Ascent Solutions.Ascent Solution excels at deploying and configuring the Microsoft security stack allowing businesses to stay secure and operating efficiently. Stopping threat actors and modernizing cyber operations.Ascent consultants share a determination to secure and manage ecosystems, ensuring safety from current and emerging threats.Note: As you register for this session, we encourage you to check the box that allows our Microsoft Partner to contact you. This will allow a follow-up to the session that could give you access to additional support or specific offerings for customers that attended the session.Zero Trust is a security model that assumes no trust in any entity, whether internal or external, and requires continuous verification of identity and permissions. By implementing Zero Trust architecture, organizations can protect their data and resources from cyberattacks, reduce the attack surface, and enable secure remote work. In this session, you will learn how Microsoft helps you implement Zero Trust principles across your identity, devices, applications, data, network, and infrastructure. What you will learn What is Zero Trust and why is it important for cybersecurity How to assess your current Zero Trust maturity and identify the gaps How to use Microsoft solutions to achieve Zero Trust across six dimensions How to leverage Microsoft Entra, Microsoft Endpoint Manager, Microsoft Defender, Microsoft Cloud App Security, Azure Information Protection, and Azure Networking to implement Zero Trust architecture Who should attend IT managers and professionals who are responsible for cybersecurity in their organization Business leaders who want to understand the benefits and challenges of Zero Trust Anyone who is interested in learning more about Zero Trust and Microsoft security solutionsThese Briefings are designed to be an open platform where you can ask questions, engage in discussions, and ultimately get real-world answers that you need. Our speakers will share their expert insights providing you the opportunity to discover the solutions to take your business to the next level. Register now to boost employee productivity in your organization in a more secure environment. If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Event format Digital

Event delivery language English (United States)

alt= Sesión informativa

Audience : Developers, IT Professionals, Business Decision Makers

Fecha y hora

MAY 20, 2025

11:00 - 12:00 (PDT)

Microsoft Virtual Briefing - Revolutionizing Security Operations - This Is the Way

Overview:Are you ready to revolutionize your security operations? Join us to discover how Microsoft Sentinel, combined with the Unified Security Operations Platform, can transform your approach to threat detection and response with the power of cloud-native SIEM and AI-driven capabilities.What you will learn:In this briefing, we will delve into the challenges faced by traditional security tools and demonstrate how this unified platform addresses these issues with advanced capabilities such as automated threat detection, comprehensive security coverage, and automated response playbooks to provide a single pane of security operation across your entire environment.In this session we will discuss the following:Challenges to running an effective SOCWhy the Unified Security Operations Portal?Platform OverviewAI-Driven SecurityUnique Sentinel features in the Unified Security Operations PortalPlease note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Event format Digital

Event delivery language English (United States)

alt= Sesión informativa

Audience : Developers, IT Professionals, Business Decision Makers

Fecha y hora

MAY 20, 2025

12:00 - 17:20 (AST)

Microsoft Dynamics 365 Virtual Training Day: Modernize Service

Event format Digital

Event delivery language English (United States)

alt= Aprendizaje

Audience : Developers, IT Professionals, Business Decision Makers

Fecha y hora

MAY 21-23, 2025

08:00 - 17:00 (PDT)

SIIM - Society of Imaging Informatics​

NA

Event format En persona

alt= Sesión informativa

Audience : Developers, Educators, Students, IT Professionals, Partners, For Home, Press, Business Decision Makers, Executives, Other Professionals

Fecha y hora

MAY 21, 2025

11:00 - 12:00 (WEDT)

Le Service Client à l'heure de l'IA et des agents autonomes

Dans ce webinar, nous plongerons dans le monde de l'IA au service de la Relation Client avec des exemples concrets, illustrant la transformation du Service pour passer d’un centre de coût à un centre de valeur. Ce que vous découvrirez : Le potentiel économique de l'IA pour adresser les enjeux actuels Les nouveaux Agents autonomes à destination du Service, construits avec Copilot Studio Des Success Stories sur la transformation du service client avec l'IA L'impact transformationnel de l'IA générative au sein de l'équipe Support Client de Microsoft (CSS) – gérant 145 millions de demandes par an, et réalisant une réduction de 12 % du temps moyen de traitement Une vue d’ensemble de notre offre Service : Dynamics 365 Customer Service, Copilot for Service, et notre nouvelle solution D365 Contact Center – offrant de l'IA générative pour résoudre les demandes plus efficacement, réduire les coûts tout en augmentant la satisfaction des clients et de vos collaborateurs. À qui s'adresse cet événement : Aux leaders du service client et des centres de contact, cherchant à améliorer l'expérience client et à réduire les coûts opérationnels Aux professionnels du Service client, à la recherche d’idées pour tirer parti de l'IA, améliorer l'efficacité du traitement des demandes clients, et maximiser la rétention de leurs collaborateurs. Aux passionnés de technologie et d'IA, curieux de l'impact de l'IA et de Copilot sur le Service Client Agenda Challenges et perspectives du marché L’IA au service des Agents : Copilot et Agents autonomes Expérience Self-service IA pour les clients finaux Témoignage d’un agent du terrain Microsoft : Les bénéfices de Copilot for Service Transformez votre Centre de Contact (CCaaS) Présentation de cas clients : Intervention de notre partenaire Accenture/Avanade Ne manquez pas cette opportunité d’en savoir plus sur la transformation du service client avec l'IA. Réservez votre place maintenant ! Inscrivez-vous ici 

Event format Digital

Event delivery language French (France)

alt= Sesión informativa

Audience : IT Professionals, Business Decision Makers, Executives

Fecha y hora

MAY 21-22, 2025

11:30 - 13:35 (SGT)

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Event format Digital

Event delivery language English (United States)

alt= Aprendizaje

Audience : Developers, IT Professionals, Business Decision Makers

Fecha y hora

MAY 21, 2025

12:00 - 13:00 (EDT)

Microsoft Discovery Hour: Servicio reinventado con IA

Un buen servicio es bueno para el negocio. La investigación lo demuestra: un informe de Forrester Consulting muestra que las organizaciones que brindan un buen servicio ganan $10 mil millones más en ingresos incrementales1. Pero las crecientes expectativas de los clientes plantean mayores desafíos para satisfacer esas demandas al tiempo que apoyan a los trabajadores de primera línea y brindan a los clientes opciones de autoservicio de calidad. Ahí es donde las soluciones impulsadas por IA como Microsoft Copilot y Microsoft Dynamics 365 pueden ayudar. Únase a nosotros para enterarse de cómo la IA está transformando los servicios de negocios e impulsando el crecimiento. Durante este evento, descubrirá más sobre: Información exclusiva de los líderes de Microsoft que encabezan las transformaciones de negocios utilizando servicios mejorados con IA basados en Copilot y Dynamics 365 Cómo los expertos de la industria crean estrategias prácticas para usar la IA para ofrecer experiencias de servicio conectadas, impulsar la productividad y aumentar la eficiencia con información proactiva Haga clic aquí para consultar el Código de conducta del evento de Microsoft. Exención de responsabilidad: Microsoft Discovery Hour: Servicio reinventado con IA está abierto al público y es gratuito. Antes de registrarse al evento, los empleados del gobierno deben consultar con sus empleadores para asegurarse de que su participación esté permitida y de acuerdo con las políticas y leyes aplicables. 1 “Money on the Table: Proof that Customer Service Drives Revenue,” Forrester Trends Report, enero de 2023. 

Event format Digital

Event delivery language Spanish (Mexico)

alt= Sesión informativa

Audience : IT Professionals, Business Decision Makers

Fecha y hora

MAY 21, 2025

14:00 - 15:00 (GMT)

Microsoft Virtual Briefing - Protect your data estate - an E2E Data Security story

This session will have two speakers: Aileen Finlay, Digital Technical Specialist at Microsoft and Erik Stiphout, Sr. Consultant Digital Workplace at SoftwareOne..SoftwareOne is a Microsoft partner that helps IT leaders with their software and cloud purchases, also providing implementation and support. As a technology services provider, SoftwareOne applies these insights when modernizing applications and workloads in cloud-first SaaS environments.Note: As you register for this session, we encourage you to check the box that allows our Microsoft Partner to contact you. This will allow a follow-up to the session that could give you access to additional support or specific offerings for customers that attended the session.Data is one of the most valuable assets for any organization, but it also poses significant risks if not properly secured. Cyberattacks, data breaches, and compliance violations can result in financial losses, reputational damage, and legal consequences. To protect your data estate, you need a comprehensive and holistic approach that covers data sources, data storage, data processing, data access, and data monitoring.What you will learnHow to identify and classify your sensitive data across different environments and platformsHow to encrypt and protect your data at rest and in transit using Microsoft technologiesHow to implement data governance and compliance policies using Azure PurviewHow to audit and monitor your data activities and anomalies using Azure Sentinel and Azure Security CenterHow to leverage Microsoft best practices and frameworks for data security and privacyWho should attendData professionals, security professionals, IT managers, and decision makers who are responsible for or interested in securing their data estateAnyone who wants to learn more about Microsoft data security solutions and capabilitiesThese Briefings are designed to be an open platform where you can ask questions, engage in discussions, and ultimately get real-world answers that you need. Our speakers will share their expert insights providing you the opportunity to discover the solutions to take your business to the next level.Register now to boost employee productivity in your organization in a more secure environment.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Event format Digital

Event delivery language English (United States)

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Audience : Developers, IT Professionals, Business Decision Makers

Fecha y hora

MAY 21, 2025

14:30 - 15:30 (BRT)

Best Practices for BizApp Partners and Microsoft

ES: Nos complace invitarle a una sesión sobre las mejores prácticas para las relaciones con socios de BizApps y Microsoft. Es una excelente oportunidad para comprender la importancia de temas como las "Designaciones" y nuestro modelo de relación comercial "MCEM". PT: Temos o prazer de convidá-lo para uma sessao de melhoras práticas para o relacionamento de parceiros de BizApps com a Microsoft. É uma excelente oportunidade para entender sobre a Importancia de temas como "Designations" e o nosso modelo de relacionamento comercial "MCEM".

Event format Digital

Event delivery language Portuguese (Brazil), Spanish (Mexico)

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Audience : Partners

Fecha y hora

MAY 22, 2025

10:00 - 11:00 (PDT)

Reimagining Healthcare Data with Microsoft Fabric: From Insights to Impact

Join us for an exclusive webinar tailored for healthcare leaders, data strategists, and Azure customers looking to revolutionize the way they harness data. Discover how Microsoft Fabric is transforming healthcare analytics—from clinical insights and patient engagement to genomics, medical imaging, and social determinants of health (SDOH). Through real-world use cases and expert-led deployment strategies, we’ll showcase how the Medallion Lakehouse architecture can accelerate critical insights, drive improved patient outcomes, and streamline data integration. Learn how to build scalable, secure, and intelligent healthcare solutions using Azure’s cutting-edge analytical capabilities. Don’t miss this opportunity to unlock the full potential of your healthcare data!

Event format Digital

Event delivery language English (United States)

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Audience : Partners

Fecha y hora

MAY 22, 2025

11:00 - 12:00 (WEDT)

The Agent Lab

Unlock the Power of AI Agents in Swiss Business AI is transforming industries at an unprecedented pace. To stay ahead, we provide a dedicated platform showcasing how AI agents drive real business impact in Switzerland. The Agent Lab is that platform. What It Is Join us for weekly virtual sessions designed to explore the power of AI-driven transformation. Through real-world use cases, industry insights, and expert discussions, we’ll showcase how Copilot, Agents, and AI are shaping the future of every business. What to Expect Learn how AI & Agents impacting across industries and business functionsSuccess Stories – Learn from customer use cases, and live demos how to set-up a successful agent-driven businessDeep Industry Insights – Stay ahead with market trends and AI transformation strategiesInteractive Q&A – Engage with experts and get your questions answeredBe part of the launch of The Agent Lab and gain exclusive insights into how AI is revolutionizing industries in Switzerland. In this first episode you will learn how agent will transform our current business landscape, we show you our current offerings and first use cases on how to get started. Secure your spot and be at the forefront of AI-driven innovation. 

Event format Digital

Event delivery language English (United Kingdom)

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Audience : Developers, Educators, Students, IT Professionals, Business Decision Makers, Executives, Other Professionals

Fecha y hora

MAY 22, 2025

13:00 - 14:00 (BRT)

Microsoft Discovery Hour: O caminho para o ERP autônomo

A IA generativa continua a mudar a forma como as organizações e seus funcionários operam: 79% dos líderes empresariais concordam que a adoção da IA é fundamental para se manterem competitivos.1 A mudança do planejamento de recursos empresariais (ERP) do on premises para a nuvem se destaca como um fator-chave para ampliar a implementação bem-sucedida dessa tecnologia.Uma solução de ERP baseada em nuvem como o Microsoft Dynamics 365 pode ajudar sua empresa a dar o próximo passo em sua evolução digital, oferecendo velocidade, agilidade e economia para uma vantagem competitiva. Junte-se a nós neste webinar gratuito de meio dia para obter insights e conhecer as melhores práticas sobre ERP de líderes da Microsoft, especialistas do setor e profissionais da área.Durante este evento, você conhecerá mais sobre:Insights sobre o estado atual da IA e o papel da liderança na abordagem de uma transformação pela IAComo o Dynamics 365 e o portfólio de soluções e serviços baseados em IA da Microsoft estão preparando o caminho para o ERP autônomo O valor potencial de uma solução de ERP do Dynamics 365 para finanças e gerenciamento da cadeia de fornecimento quando combinada com o poder da IA do CopilotEis o que você pode esperar desse evento: APRESENTAÇÃO DO EVENTOBoas-vindas, tendências e problemas pessoais encontradosComo a IA está revolucionando as regrasO valor do ERP com tecnologia do CopilotValor da solução / Visão geralDemonstração promocional da IA no ERPPor que a Microsoft?Clique aqui para ver o código de conduta de eventos da Microsoft.Aviso de isenção de responsabilidade: O evento Microsoft Discovery Hour: O caminho para o ERP autônomo é aberto ao público e oferecido gratuitamente. Antes de se inscrever no evento, os funcionários do governo devem verificar com seus empregadores se sua participação é permitida e está de acordo com as políticas e leis aplicáveis.1 "Work Trends Index Annual Report", Microsoft, 2024.

Event format Digital

Event delivery language Portuguese (Brazil)

alt= Sesión informativa

Audience : IT Professionals, Business Decision Makers

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