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Microsoft Discovery Hour: Service Reimagined with AI

Good service is good for business. Research proves it: a report from Forrester Consulting shows that organizations that deliver good service earn $10 billion more in incremental revenue.1But rising customer expectations bring greater challenges to meet those demands while still supporting frontline workers and providing customers quality self-service options. That’s where AI-powered solutions like Microsoft Copilot and Microsoft Dynamics 365 can help.Join us to learn how AI is transforming business services and driving growth. During this event, you’ll discover more about: Exclusive insights from Microsoft leaders spearheading business transformations using AI-enhanced services built on Copilot and Dynamics 365How industry experts build practical strategies for using AI to offer connected service experiences, fuel productivity, and boost efficiency with proactive insights Click here for the Microsoft Event Code of Conduct.Disclaimer: Microsoft Discovery Hour: Service Reimagined with AI is open to the public and offered at no cost. Prior to registering for the event, government employees must check with their employers to ensure that their participation is permitted and in accordance with applicable policies and laws.1“Money on the Table: Proof that Customer Service Drives Revenue,” Forrester Trends Report, January 2023

Microsoft Tech Brief: Agentic AI for Sales – The Latest Features of Autonomous Agents and Copilot in Action

Join us for the Microsoft Tech Brief: Agentic AI for Sales – The Latest Features of Autonomous Agents and Copilot in ActionReady to transform your sales process? Discover how Microsoft 365 Copilot for Sales and Agentic AI are changing how sales teams engage with customers. Boost seller efficiency, personalize interactions, and stay in the flow of work with the latest features of Copilot and autonomous agents. New autonomous agents enable businesses to shift from legacy systems to AI-first business processes. These agents—like the Sales Qualification Agent—help sales teams qualify leads faster, automate outreach, and prioritize actions, freeing up time to focus on what matters most: building relationships and closing deals. Copilot is your AI assistant—and how you’ll interact with these agents, making it easy to manage and integrate them into your workflow. Get to know how our agents adhere to the highest standards of security, privacy, and responsible AI, ensuring safe integration with your CRM and other systems. And learn how you too can create your own agents with Copilot Studio. Who Should Attend: Chief Sales Officers (CSOs)Chief Revenue Officers (CROs)Sales Managers & LeadersTechnology LeadersStrategic Decision Makers What You Can Expect: Vision for Sales Transformation: See how autonomous agents and Copilot are reshaping sales, making cycles faster and customer interactions smarter.Day in the Life of a Seller: Discover how AI can transform your workday, from managing meetings and emails to updating the CRM.Sales Transformation at KPN: Learn how KPN embraced AI to enhance their sales process and customer engagement.Maximize Efficiency with AI: Automate routine tasks like lead qualification and outreach, so you can focus on building relationships and closing deals.Personalize Every Interaction: Use AI to engage prospects with tailored messaging and real-time insights.Future of Sales with AI: Understand the evolving role of AI agents and how businesses are preparing for the next wave of AI-driven sales processes. Microsoft Tech Briefs events are free, one-hour sessions offering updates, expert insights, and hands-on demos. Explore on-demand and upcoming webinars here. Agenda Welcome & IntroductionAI Advantage for Sales: Learn how AI is driving the next platform shift in sales.A Day in the Life of a Seller: Explore how Copilot simplifies tasks and helps sales reps stay on track.Sales Transformation at KPN: Hear from KPN on how AI is reshaping their sales process.Business Value for Sales: See how Copilot and AI agents are enhancing sales efficiency and personalizing outreach.Future Direction: Learn how autonomous agents will evolve and transform sales even further.

Microsoft Discovery Hour: Secure your data with Microsoft Purview

Explore the latest Microsoft Cloud solutions and product demos to spark new technology use cases in a free Microsoft Discovery Hour. Join us at Microsoft Discovery Hour: Secure your data with Microsoft Purview to learn how you can help protect your organization’s rapidly increasing data against costly security incidents. In an often-fragmented solution landscape, it is crucial to reveal and mitigate risky blind spots. Explore how solutions such as Microsoft Purview can help you safeguard critical data across your organization while maintaining your competitive edge and customer loyalty.During this event, you’ll discover how to: Help protect and govern your entire data estate with unified solutionsCover data security gaps using the purpose-driven capabilities of Microsoft Purview Improve your organization’s data hygiene so that you can securely scale your use of generative AI.Here’s what you can expect: EVENT PRESENTATIONOverview and challengesValue propositionWhat’s new, use cases, demos, and product–road-map teaserEvidence and customer storiesNext steps and closing Click here for the Microsoft Event Code of Conduct. Disclaimer: Microsoft Discovery Hour: Secure your data with Microsoft Purview is open to the public and offered at no cost. Prior to registering for the event, government employees must check with their employers to ensure that their participation is permitted and in accordance with applicable policies and laws.

Microsoft Virtual Briefing - Unlocking Potential: Harnessing Microsoft 365 Copilot

Join us for an insightful webinar where we delve into the transformative power of Microsoft 365 Copilot. This session is tailored for business professionals, IT administrators, and anyone eager to leverage AI to boost their productivity and creativity. Key Highlights:Introduction to Microsoft 365 Copilot: Gain a clear understanding of what Copilot is, its seamless integration with Microsoft 365, and how it stands out from other AI tools Boosting Productivity: Discover how Copilot can streamline tasks like drafting emails, creating presentations, and analyzing data. Fostering Creative Collaboration: Learn how Copilot enhances creativity and teamwork, revolutionizing your workflow. Security and Privacy: Explore Microsoft’s Responsible AI practices that ensure your data's security and privacy while using Copilot. What You Will Learn: The core functionalities of Microsoft 365 Copilot and its impact on the modern workplace. Practical demonstrations showcasing Copilot’s capabilities across various Microsoft 365 applications. Insights into future developments and enhancements of Copilot. Join us to unlock the full potential of Microsoft 365 Copilot and transform your daily tasks and business processes.Please note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Unlocking the Potential of Microsoft Power Platform

We are excited to invite you to an informative session on the Microsoft Power Platform. This session will provide an in-depth overview of the platform's components and their benefits for businesses. Overview of Power Platform: Introduction to Power Apps, Power Automate, Power Pages and Copilot Studio.Key Features and Benefits: How each component can benefit businesses.Real-World Examples: Success stories and case studies.Q&A Session: Addressing common questions and concerns. We look forward to your participation and hope you find this session valuable.

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)

Enterprise Connect​

Enterprise Connect

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)

Accelerating Automotive Dealer System Innovation with Generative AI

This session is delivered by our partner Technosoft: Revolutionize the automotive dealership experience with the Accelerating Dealer Automotive System, enhanced by Copilot. This session demonstrates how generative AI can provide real-time insights, streamline operations and personalize customer interactions. Discover how advanced AI capabilities help optimize sales processes, improve efficiency and boost sales performance. Key Takeaways: Learn how Copilot enhances automotive dealership systems. Discover real-time insights and operational streamlining with generative AI. Explore how AI-driven solutions elevate customer interactions and sales. 

Dynamics 365 Sales: Latest features and customer success

Dive into the latest trends and new innovations in Dynamics 365 Sales. Discover how AI can boost seller efficiency and help drive impactful results. Learn from EY and Cooper Surgical's success with Dynamics 365 Sales and Copilot. Gain insights on implementation strategies, adoption best practices, and real-world use cases to transform your sales organization. 

Dynamics 365 Sales: Latest features and customer success

Dive into the latest trends and new innovations in Dynamics 365 Sales. Discover how AI can boost seller efficiency and help drive impactful results. Learn from EY and Cooper Surgical's success with Dynamics 365 Sales and Copilot. Gain insights on implementation strategies, adoption best practices, and real-world use cases to transform your sales organization.

Microsoft's Sales Transformation Journey

We’re using KUDO for real-time multilingual interpretation in all our sessions, translating English into your local language. (Mandarin, Thai and Bahasa). For attendees located in Australia, New Zealand, Thailand, Vietnam, Indonesia, Singapore, Hong Kong and India, please see times below Australia – 2:00 PM - 2:45 PM AEDT (GMT+11:00) SYD New Zealand – 4:00 PM - 4:45 PM NZDT (GMT+13:00) AKL Thailand, Vietnam, Indonesia - 10:00 AM - 10:45 AM (GMT+7:00) BKK Singapore and Greater China – 11:00 AM - 11:45 AM SGT (GMT+8:00) SG India – 8:30 AM - 9:15 AM IST (GMT+5:30) DL Transform your sales processes with the power of AI. This session highlights how AI can revolutionize business operations, particularly sales, by driving efficiency, productivity and customer engagement. Discover best practices and outcomes from Microsoft’s own sales transformation journey, leveraging AI-powered tools and insights to deliver exceptional results. Key Takeaways: Learn how AI enhances sales processes and drives better business outcomes.Explore real-world examples of AI in action from Microsoft’s own transformation.Gain actionable strategies to implement AI solutions for sales success. 

Exceeding Customer Expectations Through Service Transformation

We’re using KUDO for real-time multilingual interpretation in all our sessions, translating English into your local language. (Mandarin, Thai and Bahasa).For attendees located in Australia, New Zealand, Thailand, Vietnam, Indonesia, Singapore, Hong Kong and India, please see times below: Australia - 2:45 PM – 3:30 PM AEDT (GMT+11:00) SYD New Zealand – 4:45 PM – 5:30 PM NZDT (GMT+13:00) AKL Thailand, Vietnam, Indonesia – 10:45 AM - 11:30 AM (GMT+7) BKK Singapore and Greater China – 11:45 AM – 12:30 PM SGT (GMT+8:00) SG India 9:15 AM – 10:00 AM IST (GMT+5:30) DL Discover how AI and automation are reshaping customer experiences. This session showcases how Microsoft improved customer support at scale, creating seamless service experiences for both customers and agents. Learn about the tools and strategies that made this transformation possible and how they can be applied to your business. Key Takeaways: • Understand the role of AI in delivering superior customer service. • Explore practical applications of automation to enhance service delivery. • Gain insights from Microsoft’s journey in transforming customer support. 

Reimagine the Sales Experience with Microsoft 365 Copilot for Sales

We’re using KUDO for real-time multilingual interpretation in all our sessions, translating English into your local language. (Mandarin, Thai and Bahasa). For attendees located in Australia, New Zealand, Thailand, Vietnam, Indonesia, Singapore, Hong Kong and India, please see times below: Australia – 3:30 PM - 4:15 PM AEDT (GMT+11:00) SYD New Zealand – 5:30 PM - 5:15 PM NZDT (GMT+13:00) AKL Thailand, Vietnam, Indonesia – 11:30 AM - 12:15 PM (GMT+7:00) BKK Singapore and Greater China - 12:30 PM – 1:15 PM SGT (GMT+8:00) SG India – 10:00 AM - 10:45 AM IST (GMT+5:30) DL Reimagine your sales strategy with Microsoft 365 Copilot for Sales. This session delves into how Copilot for Sales integrates CRM data with Microsoft Graph data to provide actionable insights and boost sellers' productivity and effectiveness. Our engineering team will introduce the AI-driven world of sales, including the demo, architecture and roadmap of the evolving M365 Copilot Sales Agent. Key Takeaways: Learn the overview of Microsoft Copilot and its evolution to the Agentic world. Discover how Copilot for Sales enhances sellers' productivity and effectiveness by integrating CRM data. Gain insights to drive your sales strategy with Copilot for Sales.

Revolutionizing Citizen Services: Harnessing the Power of AI to Transform Public Services and Enhance Citizen Experience

Imagine being part of your citizens' everyday lives, delivering personalized, connected, and responsive experiences. Optimizing healthcare by predicting disease outbreaks, managing patient data, and personalizing treatments for better outcomes. Enhancing public safety by analyzing crime patterns and improving threat detection. Streamlining processes in government entities to reduce response times and improve citizen experience.Our AI-driven solutions are designed to address these unique challenges faced by public services, ensuring citizens receive efficient, personalized, and impactful services.Join us to learn how AI can be leveraged to create a more inclusive, efficient, and responsive public service system that benefits all citizens.Why Attend?Gain Valuable Insights: Attendees will have the opportunity to learn from industry experts about the impact of AI on public services.Experience Cutting-Edge AI Solutions: Witness live demonstrations of innovative AI solutions in action.Network with Industry Leaders: Network with peers and industry leaders over breakfast and lunch to forge valuable connections and collaborations that drive future success.Be sure to register and attend this exclusive digital event to learn how to boost customer satisfaction and loyalty with personalized customer experiences!

Microsoft Virtual Briefing - Data Classification and Access Control Mechanisms

Overview Data is one of the most valuable assets of any organization, and protecting it from unauthorized access or misuse is crucial for maintaining trust and compliance. In this session, you will learn how to classify your data according to its sensitivity and business impact, and how to apply appropriate access control mechanisms to ensure only authorized users can access or modify it. What you will learn The benefits and challenges of data classification and how to implement a data classification policy in your organization The different types of access control mechanisms, such as role-based access control (RBAC), attribute-based access control (ABAC), and mandatory access control (MAC), and how to choose the best one for your data protection needs How to use Microsoft cybersecurity solutions, such as Azure Information Protection, Azure Active Directory, and Microsoft 365, to classify, label, encrypt, and monitor your data across different platforms and devicesWho should attend IT managers, security administrators, and data owners who want to enhance their data protection capabilities and comply with regulatory requirements Anyone who is interested in learning more about data classification and access control mechanisms and how they can improve their organization's cyber resilience These Briefings are designed to be an open platform where you can ask questions, engage in discussions, and ultimately get real-world answers that you need. Our speakers will share their expert insights providing you the opportunity to discover the solutions to take your business to the next level. Register now to boost employee productivity in your organization in a more secure environment. If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.