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CX Reimagined with AI

AI adoption is accelerating across Asia, with businesses transforming customer service and process automation at scale. But the next wave is already here: Agentic AI—a breakthrough approach where AI agents act with autonomy, adaptability, and decision-making power.Filmed live in Sydney, this exclusive session dives into how Microsoft is pioneering Agentic AI to reimagine customer experience - from intelligent agents that proactively manage customer journeys to hyper-personalised marketing and predictive service that scales with precision.Join industry leaders, CX professionals, and Microsoft experts as they unpack how AI agents are reshaping customer engagement, streamlining sales and marketing workflows, and unlocking new levels of growth. We’re using KUDO for real-time multilingual interpretation in all our sessions, translating English into your local language. (Mandarin, Thai and Bahasa Indonesia).Register now to discover how your organisation can adopt Agentic AI to stay ahead - combining automation with human empathy to lead in a new era of customer experience. Click here for the Microsoft Event Code of Conduct. 

Microsoft Virtual Briefing - Copilot for all: Introducing Microsoft 365 Copilot Chat

Localized times:Singapore: 12:00PM - 1:30PM SGT (UTC+8:00)Australia: 2:00PM - 3:30PM AEST (UTC+10:00)India: 9:30AM - 11:00AM IST (UTC+5:30)Join us for an exciting event where we unveil Microsoft 365 Copilot Chat, a new offering that adds pay-as-you-go agents to the existing free chat experience for Microsoft 365 commercial customers. Copilot agents are specialized AI assistants that can be customized to meet specific business needs. These agents operate within Microsoft 365 applications, providing real-time assistance, automating workflows, and optimizing business processes. They can automate everyday tasks, freeing up valuable time for employees to focus on more strategic activities and dynamically plan and orchestrate workflows, ensuring that business processes run smoothly and efficiently. What You Will Learn: Key Features: AI Chat: Experience secure, enterprise-ready web chat powered by GPT-4, perfect for quick research, report drafting, and fact-checking. File Uploads: Effortlessly summarize Word documents, analyze Excel data, and enhance PowerPoint presentations. Image Generation: Create stunning visuals using natural language prompts. Copilot Pages: Collaborate seamlessly with your team on a shared AI-driven canvas. Transform Business Processes: Create Agents: Use Copilot Studio to describe tasks and connect them to business data, streamlining workflows and enhancing productivity. Discover Agents: Access agents with metered pricing and leverage Microsoft Azure credits to optimize costs and maximize value. Seamless Integration: Data Protection: Ensures the security and privacy of your data, meeting compliance requirements. Admin Management: Manage user-created agents with transparent metering setup, providing control and oversight. This new offering complements our best-in-class Microsoft 365 Copilot experience and can help you unlock the full ROI of AI within your organization, driving innovation and competitive advantage. Please note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Exploring the Best of Microsoft Build 2025

Hosted by developers, for developers, Microsoft Build offers an annual one-of-a-kind opportunity to connect, code, and grow. But whether or not you could attend this year, there is always more to discover. Join Exploring the Best of Microsoft Build 2025, an online event where experts will share the most significant announcements and innovations from this year’s Microsoft Build event. From AI assistants to autonomous agents and more, you’ll explore how new technologies are helping teams enhance productivity, foster innovation, and strengthen community engagement. During this webinar, you’ll uncover the benefits of integrating these new solutions into your current operations, while also: Exploring how leading-edge technologies can streamline workflows, promote collaboration, and boost security Engaging with experts in real time during a live Q&A session Discovering skilling opportunities that can help your team maximize the latest developer tools Register now to learn how today’s technology can pave the way to tomorrow’s success! Agenda: Time (Pacific Time) Event 09:00 AM–09:05 AM Welcome and Introduction 09:05 AM–09:45 AM Key Highlights from Microsoft Build 09:45 AM–10:00 AM Q&A Session

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)​

Microsoft Dynamics 365 Virtual Training Day: Modernize Service

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Discovery Hour: Service Reimagined with AI

Good service is good for business. Research proves it: a report from Forrester Consulting shows that organizations that deliver good service earn $10 billion more in incremental revenue.1 But rising customer expectations bring greater challenges to meet those demands while still supporting frontline workers and providing customers quality self-service options. That’s where AI-powered solutions like Microsoft Copilot and Microsoft Dynamics 365 can help.Join us to learn how AI is transforming business services and driving growth. During this event, you’ll discover more about: Exclusive insights from Microsoft leaders spearheading business transformations using AI-enhanced services built on Copilot and Dynamics 365How industry experts build practical strategies for using AI to offer connected service experiences, fuel productivity, and boost efficiency with proactive insights Click here for the Microsoft Event Code of Conduct. Disclaimer: Microsoft Discovery Hour: Service Reimagined with AI is open to the public and offered at no cost. Prior to registering for the event, government employees must check with their employers to ensure that their participation is permitted and in accordance with applicable policies and laws. 1 “Money on the Table: Proof that Customer Service Drives Revenue,” Forrester Trends Report, January 2023.

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​