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Enterprise Connect​

Enterprise Connect

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)

Accelerating Automotive Dealer System Innovation with Generative AI

This session is delivered by our partner Technosoft: Revolutionize the automotive dealership experience with the Accelerating Dealer Automotive System, enhanced by Copilot. This session demonstrates how generative AI can provide real-time insights, streamline operations and personalize customer interactions. Discover how advanced AI capabilities help optimize sales processes, improve efficiency and boost sales performance. Key Takeaways: Learn how Copilot enhances automotive dealership systems. Discover real-time insights and operational streamlining with generative AI. Explore how AI-driven solutions elevate customer interactions and sales. 

Dynamics 365 Sales: Latest features and customer success

Dive into the latest trends and new innovations in Dynamics 365 Sales. Discover how AI can boost seller efficiency and help drive impactful results. Learn from EY and Cooper Surgical's success with Dynamics 365 Sales and Copilot. Gain insights on implementation strategies, adoption best practices, and real-world use cases to transform your sales organization. 

Dynamics 365 Sales: Latest features and customer success

Dive into the latest trends and new innovations in Dynamics 365 Sales. Discover how AI can boost seller efficiency and help drive impactful results. Learn from EY and Cooper Surgical's success with Dynamics 365 Sales and Copilot. Gain insights on implementation strategies, adoption best practices, and real-world use cases to transform your sales organization.

Microsoft's Sales Transformation Journey

We’re using KUDO for real-time multilingual interpretation in all our sessions, translating English into your local language. (Mandarin, Thai and Bahasa Indonesia). For attendees located in Australia, New Zealand, Thailand, Vietnam, Indonesia, Singapore, Hong Kong and India, please see times below Australia – 2:00 PM - 2:45 PM AEDT (GMT+11:00) SYD New Zealand – 4:00 PM - 4:45 PM NZDT (GMT+13:00) AKL Thailand, Vietnam, Indonesia - 10:00 AM - 10:45 AM (GMT+7:00) BKK Singapore and Greater China – 11:00 AM - 11:45 AM SGT (GMT+8:00) SG India – 8:30 AM - 9:15 AM IST (GMT+5:30) DL Transform your sales processes with the power of AI. This session highlights how AI can revolutionize business operations, particularly sales, by driving efficiency, productivity and customer engagement. Discover best practices and outcomes from Microsoft’s own sales transformation journey, leveraging AI-powered tools and insights to deliver exceptional results. Key Takeaways: Learn how AI enhances sales processes and drives better business outcomes.Explore real-world examples of AI in action from Microsoft’s own transformation.Gain actionable strategies to implement AI solutions for sales success. 

Exceeding Customer Expectations Through Service Transformation

We’re using KUDO for real-time multilingual interpretation in all our sessions, translating English into your local language. (Mandarin, Thai and Bahasa Indonesia).For attendees located in Australia, New Zealand, Thailand, Vietnam, Indonesia, Singapore, Hong Kong and India, please see times below: Australia - 2:45 PM – 3:30 PM AEDT (GMT+11:00) SYD New Zealand – 4:45 PM – 5:30 PM NZDT (GMT+13:00) AKL Thailand, Vietnam, Indonesia – 10:45 AM - 11:30 AM (GMT+7) BKK Singapore and Greater China – 11:45 AM – 12:30 PM SGT (GMT+8:00) SG India 9:15 AM – 10:00 AM IST (GMT+5:30) DL Discover how AI and automation are reshaping customer experiences. This session showcases how Microsoft improved customer support at scale, creating seamless service experiences for both customers and agents. Learn about the tools and strategies that made this transformation possible and how they can be applied to your business. Key Takeaways: • Understand the role of AI in delivering superior customer service. • Explore practical applications of automation to enhance service delivery. • Gain insights from Microsoft’s journey in transforming customer support. 

Reimagine the Sales Experience with Microsoft 365 Copilot for Sales

We’re using KUDO for real-time multilingual interpretation in all our sessions, translating English into your local language. (Mandarin, Thai and Bahasa Indonesia). For attendees located in Australia, New Zealand, Thailand, Vietnam, Indonesia, Singapore, Hong Kong and India, please see times below: Australia – 3:30 PM - 4:15 PM AEDT (GMT+11:00) SYD New Zealand – 5:30 PM - 5:15 PM NZDT (GMT+13:00) AKL Thailand, Vietnam, Indonesia – 11:30 AM - 12:15 PM (GMT+7:00) BKK Singapore and Greater China - 12:30 PM – 1:15 PM SGT (GMT+8:00) SG India – 10:00 AM - 10:45 AM IST (GMT+5:30) DL Reimagine your sales strategy with Microsoft 365 Copilot for Sales. This session delves into how Copilot for Sales integrates CRM data with Microsoft Graph data to provide actionable insights and boost sellers' productivity and effectiveness. Our engineering team will introduce the AI-driven world of sales, including the demo, architecture and roadmap of the evolving M365 Copilot Sales Agent. Key Takeaways: Learn the overview of Microsoft Copilot and its evolution to the Agentic world. Discover how Copilot for Sales enhances sellers' productivity and effectiveness by integrating CRM data. Gain insights to drive your sales strategy with Copilot for Sales.

Revolutionizing Citizen Services: Harnessing the Power of AI to Transform Public Services and Enhance Citizen Experience

Imagine being part of your citizens' everyday lives, delivering personalized, connected, and responsive experiences. Optimizing healthcare by predicting disease outbreaks, managing patient data, and personalizing treatments for better outcomes. Enhancing public safety by analyzing crime patterns and improving threat detection. Streamlining processes in government entities to reduce response times and improve citizen experience.Our AI-driven solutions are designed to address these unique challenges faced by public services, ensuring citizens receive efficient, personalized, and impactful services.Join us to learn how AI can be leveraged to create a more inclusive, efficient, and responsive public service system that benefits all citizens.Why Attend?Gain Valuable Insights: Attendees will have the opportunity to learn from industry experts about the impact of AI on public services.Experience Cutting-Edge AI Solutions: Witness live demonstrations of innovative AI solutions in action.Network with Industry Leaders: Network with peers and industry leaders over breakfast and lunch to forge valuable connections and collaborations that drive future success.Be sure to register and attend this exclusive digital event to learn how to boost customer satisfaction and loyalty with personalized customer experiences!

Microsoft Virtual Briefing - Data Classification and Access Control Mechanisms

Overview Data is one of the most valuable assets of any organization, and protecting it from unauthorized access or misuse is crucial for maintaining trust and compliance. In this session, you will learn how to classify your data according to its sensitivity and business impact, and how to apply appropriate access control mechanisms to ensure only authorized users can access or modify it. What you will learn The benefits and challenges of data classification and how to implement a data classification policy in your organization The different types of access control mechanisms, such as role-based access control (RBAC), attribute-based access control (ABAC), and mandatory access control (MAC), and how to choose the best one for your data protection needs How to use Microsoft cybersecurity solutions, such as Azure Information Protection, Azure Active Directory, and Microsoft 365, to classify, label, encrypt, and monitor your data across different platforms and devicesWho should attend IT managers, security administrators, and data owners who want to enhance their data protection capabilities and comply with regulatory requirements Anyone who is interested in learning more about data classification and access control mechanisms and how they can improve their organization's cyber resilience These Briefings are designed to be an open platform where you can ask questions, engage in discussions, and ultimately get real-world answers that you need. Our speakers will share their expert insights providing you the opportunity to discover the solutions to take your business to the next level. Register now to boost employee productivity in your organization in a more secure environment. If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

The Road to Autonomous ERP

The Road to Autonomous ERP – 19th of March – Amsterdam, North-Holland, The Netherlands Join us at this event and discover the future of ERP systems with Dynamics 365! With AI set to fundamentally change the way organizations operate, business leaders are tasked to accelerate adoption and implementation of tools that will decrease costs, boost productivity, enable growth and a competitive advantage. Learn from thought leaders about the transformative power of AI agents in ERP and how latest advancements in generative AI are paving the way for more autonomous ERP processes and scenarios.Hear firsthand from Dynamics 365 customers on how they have been adopting Dynamics 365 to outcomes or scenarios Microsoft Dynamics 365 is the leading cloud ERP provider that bring together data and user experiences from across your organization. By natively enabling productivity apps (Microsoft 365) and operational apps (Dynamics 365) to work together on the largest cloud platform (Azure) and extended through our Power Platform including Copilot Studio, organizations can accelerate the value opportunity from AI and their move to a more autonomous ERP.

Master the fundamentals of the new Demand Planning for Dynamics 365 Supply Chain Management

Sign up for this online training to learn the basics of the new Demand Planning for Dynamics 365 Supply Chain Management. You'll understand the core concepts behind demand plan creation and participate in hands-on labs. This training will last a full day

Supercharge your Dynamics 365 Supply Chain deployment with AI Tools

This session is supported by our partner Unify Dots: Unlock the potential of Microsoft AI tools, including Copilot, to transform your Dynamics 365 Finance and Supply Chain ERP deployment. This session highlights how AI can automate demand planning, inventory management, procurement and order fulfillment, boosting productivity and efficiency across teams. Key Takeaways: Explore how AI automates key financial and supply chain processes. Learn practical applications of Copilot for demand planning and fulfillment. Discover strategies to improve team productivity with AI-driven tools.

Dynamics 365 Project Operations

In today's rapidly changing landscape, customer expectations and innovative technologies are driving a significant transformation across all industries. This transformation has given rise to new subscription and project-based business models, fundamentally altering the way we work. Traditional businesses are evolving into service-oriented organizations, focusing on delivering continuous value to their customers. Join us for this session on reimagining service offerings with Microsoft Dynamics 365 Project Operations, and learn how one can Improve deal management, increase productivity, optimize resource utilization, simplify processes, drive business performance and improve visibility. Key Takeaways: • Learn how Dynamics 365 Project Operations, can give an end-to-end management solution for service-oriented organizations. • Explore real-world examples of Dynamics 365 Project Operations in action with live demonstrations. • Gain actionable strategies to implement Dynamics 365 Project Operations to drive success in service-oriented organizations.

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

The Future of AI-Powered ERP: Wave 1 Release Highlights for Dynamics 365

Explore the latest advancements in Microsoft Dynamics 365 ERP with highlights from the 2025 Release Wave 1 plans. Our technical specialists will showcase new features designed to streamline business processes, improve efficiency and drive growth. Whether you’re a current Dynamics 365 user or evaluating ERP solutions, this session is your gateway to staying ahead of the curve. Key Takeaways: Discover key updates and new functionalities in Dynamics 365 ERP. Learn how these features can drive efficiency and streamline operations. Engage with experts during live Q&A sessions for tailored insights.