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Microsoft Dynamics 365 Virtual Training Day: Modernize Service

Microsoft Virtual Briefing - The Future of Finance: Unlocking Value with AI Agents in Dynamics 365

Localized times:British Summer Time: 2:00PM - 3:00PM BST (UTC+1:00)Central European Summer Time: 3:00PM - 4:00PM CEST (UTC+2:00)Eastern European Summer Time: 4:00PM - 5:00PM EEST (UTC+3:00)Finance is evolving—and AI is leading the transformation. Join us for an exclusive webinar to explore how Finance AI Agents are reshaping the way organizations manage financial operations, streamline decision-making, and unlock new levels of agility and insight.In this session, we’ll introduce the next generation of intelligent automation in Microsoft Dynamics 365 Finance, where AI-powered agents are no longer just assistants—they’re active participants in your financial workflows. From autonomous reconciliation and collections to real-time forecasting and compliance monitoring, Finance AI Agents are helping finance teams do more with less.You’ll learn how to: Automate complex financial processes like account reconciliation, collections, and reporting with AI agents that act on your behalf.Enhance decision-making with AI-generated summaries, contextual insights, and predictive analytics embedded directly into your ERP system.Improve compliance and governance with agents that monitor workflows, flag anomalies, and ensure policy adherence.Empower finance professionals to focus on strategic initiatives by offloading repetitive tasks to intelligent agents.Integrate seamlessly with Microsoft 365, Power Platform, and Azure AI to extend the value of your existing investments.Whether you're a CFO, finance operations leader, or ERP architect, this session will equip you with the knowledge to harness AI agents as a strategic advantage in your financial transformation journey.Please note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Discovery Hour: Service Reimagined with AI

Good service is good for business. Research proves it: a report from Forrester Consulting shows that organizations that deliver good service earn $10 billion more in incremental revenue.1 But rising customer expectations bring greater challenges to meet those demands while still supporting frontline workers and providing customers quality self-service options. That’s where AI-powered solutions like Microsoft Copilot and Microsoft Dynamics 365 can help.Join us to learn how AI is transforming business services and driving growth. During this event, you’ll discover more about: Exclusive insights from Microsoft leaders spearheading business transformations using AI-enhanced services built on Copilot and Dynamics 365How industry experts build practical strategies for using AI to offer connected service experiences, fuel productivity, and boost efficiency with proactive insights Click here for the Microsoft Event Code of Conduct. Disclaimer: Microsoft Discovery Hour: Service Reimagined with AI is open to the public and offered at no cost. Prior to registering for the event, government employees must check with their employers to ensure that their participation is permitted and in accordance with applicable policies and laws. 1 “Money on the Table: Proof that Customer Service Drives Revenue,” Forrester Trends Report, January 2023.

Microsoft Virtual Briefing - Reimagining Supply Chains: AI Agents and Copilot in Dynamics 365

The future of supply chain management is here—and it’s intelligent, automated, and conversational. Join us for an exclusive webinar exploring how Microsoft Dynamics 365 Supply Chain Management, powered by AI, Copilot, and autonomous agents, is reshaping operations across industries.In this session, you’ll learn from experts how AI-driven capabilities are enabling supply chain teams to:Automate routine tasks like purchase order summarization, vendor matching, and inventory checks using natural language with Copilot.Gain real-time insights through AI-generated summaries embedded directly in the most-used pages of Dynamics 365 SCM—empowering faster, more informed decisions Deploy intelligent agents that proactively orchestrate workflows, manage exceptions, and adapt to dynamic business conditions Enhance collaboration across procurement, logistics, and planning teams with contextual guidance and embedded analytics.Accelerate demand planning and improve order accuracy with AI-powered forecasting and inventory visibility Whether you're a supply chain leader, IT decision-maker, or business applications specialist, this session will equip you with the knowledge to modernize your operations and unlock new levels of agility and efficiency.Please note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Discovery Hour: The Autonomous Customer Experience

AI is transforming how we connect with customers—are you ready for what’s next?Join us to hear highlights from the Customer Experience Reimagined event in the UK, where Microsoft leaders shared how AI and agentic capabilities are reshaping the future of customer engagement. You’ll also have the opportunity to participate in a live Q&A with Microsoft experts.Hear from featured speakers Hayley Bass, Principal Product Manager and Seb Reeve, Strategy Lead for Contact Center, as they explore how AI is enabling more autonomous, intelligent, and connected experiences across sales, marketing, and service.What You’ll Learn:The Autonomous Customer Experience: How AI agents and Copilot are driving proactive, personalised engagement at scale.From Insight to Action: How connected data and conversational AI are transforming how we serve and sell.Your AI Roadmap: Practical strategies to identify high-impact use cases, build internal champions, and drive transformation.Why Attend? Get inspired by real-world innovation and forward-looking strategies.Learn how to apply AI to solve real customer pain points and boost team performance.Ask your questions live and get insights from Microsoft’s expert team.Who Should Attend? Customer Experience, Sales, and Marketing leaders ready to elevate their business transformation strategy with AIProfessionals looking to boost lead generation, customer insights, and operational agilityInnovators and tech enthusiasts eager to explore the future of agentic experiencesDon’t miss this opportunity to explore what’s next in customer experience.Register now to secure your spot.

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)​

Microsoft Dynamics 365 Virtual Training Day: Modernize Service

Microsoft Virtual Briefing - The Future of Finance: Unlocking Value with AI Agents in Dynamics 365

Finance is evolving—and AI is leading the transformation. Join us for an exclusive webinar to explore how Finance AI Agents are reshaping the way organizations manage financial operations, streamline decision-making, and unlock new levels of agility and insight.In this session, we’ll introduce the next generation of intelligent automation in Microsoft Dynamics 365 Finance, where AI-powered agents are no longer just assistants—they’re active participants in your financial workflows. From autonomous reconciliation and collections to real-time forecasting and compliance monitoring, Finance AI Agents are helping finance teams do more with less.You’ll learn how to: Automate complex financial processes like account reconciliation, collections, and reporting with AI agents that act on your behalf.Enhance decision-making with AI-generated summaries, contextual insights, and predictive analytics embedded directly into your ERP system.Improve compliance and governance with agents that monitor workflows, flag anomalies, and ensure policy adherence.Empower finance professionals to focus on strategic initiatives by offloading repetitive tasks to intelligent agents.Integrate seamlessly with Microsoft 365, Power Platform, and Azure AI to extend the value of your existing investments. Whether you're a CFO, finance operations leader, or ERP architect, this session will equip you with the knowledge to harness AI agents as a strategic advantage in your financial transformation journey.

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)​

Microsoft Virtual Briefing - Selling in the Age of AI: Empowering Sales Teams with Copilot and AI Agents

Localized times:Singapore: 12:00PM - 1:00PM SGT (UTC+8:00) Australia: 2:00PM - 3:00PM AEST (UTC+10:00)India: 9:30AM - 10:30AM IST (UTC+5:30) The sales landscape is undergoing a profound transformation—driven by AI, automation, and the need for deeper customer engagement. Join us for this dynamic webinar to explore how Microsoft Copilot and AI Agents are revolutionizing the way sales teams operate, from lead generation to deal closure.In this session, you’ll discover how top-performing sales organizations are using AI to: Automate repetitive tasks like meeting summaries, CRM updates, and email drafting—freeing up time for high-value customer interactions Gain real-time insights into customer behavior, sales performance, and next-best actions using AI-powered analytics embedded in Microsoft 365 and Dynamics 365Personalize engagement at scale with intelligent recommendations, content generation, and contextual coaching tailored to each sales scenarioAccelerate deal cycles by integrating Copilot into the tools sellers use every day—like Outlook, Teams, and CRM platformsDrive measurable impact on KPIs such as close rates, revenue growth, and seller productivityLeverage AI Agents such as Sales Chat, Sales Agent or Sales Research Agent to eliminate guesswork and optimize every customer interaction with AI-driven sales intelligence Whether you're a sales leader, business decision-maker, or IT stakeholder, this session will equip you with the knowledge to modernize your sales strategy and empower your teams with the tools they need to thrive in the AI era.Please note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Microsoft Virtual Briefing - Innovating Service with AI: The Agentic Future of Customer Engagement

Localized times: British Summer Time: 2:00PM - 3:00PM BST (UTC+1:00)Central European Summer Time: 3:00PM - 4:00PM CEST (UTC+2:00)Eastern European Summer Time: 4:00PM - 5:00PM EEST (UTC+3:00)Service delivery models evolving at unprecedented speed, customer expectations are rising while operational complexity and workforce challenges continue to grow. Join us for a visionary session that explores how Microsoft Dynamics 365 is redefining service delivery through agentic AI—empowering organizations to deliver faster, smarter, and more personalized customer experiences at scale.This session will introduce the concept of agentic service—a new model where AI agents, Copilot, and human teams work together to orchestrate and resolve service interactions across every channel and touchpoint. You’ll discover how Dynamics 365 solutions—including: Dynamics 365 Customer ServiceDynamics 365 Contact CenterDynamics 365 Field Service…are helping organizations: Deliver seamless, omnichannel experiences with AI-powered self-service and intelligent routing.Empower service reps and technicians with real-time insights, Copilot-guided workflows, and unified customer views.Automate repetitive tasks and entire service processes with autonomous AI agents—freeing teams to focus on high-value work.Drive operational efficiency, reduce costs, and scale service capacity without increasing headcount. Whether you’re looking to modernize your contact center, optimize field operations, or unify your service stack, this session will equip you with the insights and roadmap to lead your organization into the future of AI-powered service.Please note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding

Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)​

Microsoft Virtual Briefing - Secure and Govern Microsoft 365 Copilot + Agents

As organizations embrace the transformative power of AI, securing and governing its use becomes mission-critical. Join us for deep dive into how Microsoft empowers IT decision-makers, security leaders, and CISOs to confidently deploy Microsoft 365 Copilot and Agents within their organizations. In this session, we’ll explore: Microsoft’s commitments to data privacy, security, and compliance—including encryption, tenant isolation, and regulatory certifications like ISO 27001, GDPR, and HIPAA.The Copilot Control System: a comprehensive framework for managing data security, agent lifecycle, and measuring business impact.How to address top concerns such as data oversharing, insider risk, and AI misuse using Microsoft Purview and built-in governance tools.Real-world customer scenarios and outcomes, including how companies are achieving measurable ROI with Copilot.Strategies to mitigate Shadow AI risks and enforce lifecycle policies, legal holds, and ethical AI use. Whether you're just starting your Copilot journey or scaling enterprise-wide adoption, this session will equip you with the tools and insights to secure your data, govern AI usage, and drive responsible innovation.Please note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.

Microsoft Virtual Briefing - Reimagining Supply Chains: AI Agents and Copilot in Dynamics 365

Localized times:British Summer Time: 2:00PM - 3:00PM BST (UTC+1:00)Central European Summer Time: 3:00PM - 4:00PM CEST (UTC+2:00)Eastern European Summer Time: 4:00PM - 5:00PM EEST (UTC+3:00) The future of supply chain management is here—and it’s intelligent, automated, and conversational. Join us for an exclusive webinar exploring how Microsoft Dynamics 365 Supply Chain Management, powered by AI, Copilot, and autonomous agents, is reshaping operations across industries.In this session, you’ll learn from experts how AI-driven capabilities are enabling supply chain teams to: Automate routine tasks like purchase order summarization, vendor matching, and inventory checks using natural language with Copilot.Gain real-time insights through AI-generated summaries embedded directly in the most-used pages of Dynamics 365 SCM—empowering faster, more informed decisions Deploy intelligent agents that proactively orchestrate workflows, manage exceptions, and adapt to dynamic business conditions Enhance collaboration across procurement, logistics, and planning teams with contextual guidance and embedded analytics.Accelerate demand planning and improve order accuracy with AI-powered forecasting and inventory visibility Whether you're a supply chain leader, IT decision-maker, or business applications specialist, this session will equip you with the knowledge to modernize your operations and unlock new levels of agility and efficiency.Please note this event may be recorded.If you are under the age of 16, registration is not permitted, as event-related data is stored and this violates current data protection laws for minors. Failure to comply will result in automatic cancellation. Thank you for your understanding.