Dynamics 365
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CX Reimagined with AI
07/02/2025 | 14:00 - 16:00 (AEST)
Digital
English (United Kingdom)
Briefing
AI adoption is accelerating across Asia, with businesses transforming customer service and process automation at scale. But the next wave is already here: Agentic AI—a breakthrough approach where AI agents act with autonomy, adaptability, and decision-making power.Filmed live in Sydney, this exclusive session dives into how Microsoft is pioneering Agentic AI to reimagine customer experience - from intelligent agents that proactively manage customer journeys to hyper-personalised marketing and predictive service that scales with precision.Join industry leaders, CX professionals, and Microsoft experts as they unpack how AI agents are reshaping customer engagement, streamlining sales and marketing workflows, and unlocking new levels of growth. We’re using KUDO for real-time multilingual interpretation in all our sessions, translating English into your local language. (Mandarin, Thai and Bahasa Indonesia).Register now to discover how your organisation can adopt Agentic AI to stay ahead - combining automation with human empathy to lead in a new era of customer experience. Click here for the Microsoft Event Code of Conduct.
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)
07/08/2025 | 11:00 (CDT) - 07/09/2025 | 13:15 (CDT)
Digital
English (United States)
Training
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)
07/09/2025 | 09:00 (GMT) - 07/10/2025 | 11:00 (GMT)
Digital
English (United States)
Training
Microsoft Discovery Broadcast: Road to Autonomous ERP
07/16/2025 | 10:00 - 11:45 (GMT)
Digital
English (United Kingdom)
Briefing
Microsoft Discovery Broadcast: Road to Autonomous ERP Highlights from Road to Autonomous ERP UK Event Sameer Verma, Head of Product for AI ERP at Microsoft, is joined by technical experts to share the latest news around copilot and agents in the world of finance and supply chain management. Join us to hear highlights from the Road to Autonomous ERP event in the UK, and to participate in a live Q&A with our expert team. What to Expect: Keynote: Road to Autonomous ERP: Sameer Verma, Head of Product for AI ERP shares the latest agentic capabilities and roadmap to Autonomous ERP with Microsoft.Session: Driving Agility in ERP Transformation: Demystify ERP transformation with Maja Kovac, Technical Specialist Manager for Dynamics 365, as she discusses ERP implementation strategies and tactics.Technical Demo: Build an Autonomous Agent: See Copilot Studio in action, as Alicja Gilderdale, Technical Specialist (Global Black Belt) for Power Platform, showcases a custom autonomous agent for a vendor onboarding use case. Why Attend? Industry Insights: Get a look into the AI and agentic capability that puts finance and supply chain management in spotlight for technological innovation.Actionable Strategies: Discover practical approaches and dig into the technical depth to shape ERP transformation for you and your organisation.Interactive Live Q&A: Get your questions answered by our expert team in real-time. Who Should Attend? COOs/ Supply Chain Leaders & professionalsCFOs/Finance Leaders & Finance ProfessionalsCIOs/CTOs/Technology Leaders Don't miss this opportunity to lead the way for ERP transformation. Register now to secure your spot!
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)
07/23/2025 | 09:00 (GMT) - 07/24/2025 | 11:00 (GMT)
Digital
English (United States)
Training
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)
07/23/2025 | 10:00 (AEST) - 07/24/2025 | 12:00 (AEST)
Digital
English (United States)
Training
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)
07/23/2025 | 11:00 (CDT) - 07/24/2025 | 13:15 (CDT)
Digital
English (United States)
Training
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)
07/23/2025 | 11:30 (SGT) - 07/24/2025 | 13:30 (SGT)
Digital
English (United States)
Training
Exploring the Best of Microsoft Build 2025
07/30/2025 | 09:00 - 10:00 (PDT)
Digital
English (United States)
Briefing
Hosted by developers, for developers, Microsoft Build offers an annual one-of-a-kind opportunity to connect, code, and grow. But whether or not you could attend this year, there is always more to discover. Join Exploring the Best of Microsoft Build 2025, an online event where experts will share the most significant announcements and innovations from this year’s Microsoft Build event. From AI assistants to autonomous agents and more, you’ll explore how new technologies are helping teams enhance productivity, foster innovation, and strengthen community engagement. During this webinar, you’ll uncover the benefits of integrating these new solutions into your current operations, while also: Exploring how leading-edge technologies can streamline workflows, promote collaboration, and boost security Engaging with experts in real time during a live Q&A session Discovering skilling opportunities that can help your team maximize the latest developer tools Register now to learn how today’s technology can pave the way to tomorrow’s success! Agenda: Time (Pacific Time) Event 09:00 AM–09:05 AM Welcome and Introduction 09:05 AM–09:45 AM Key Highlights from Microsoft Build 09:45 AM–10:00 AM Q&A Session
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)
08/04/2025 | 11:30 (SGT) - 08/05/2025 | 13:30 (SGT)
Digital
English (United States)
Training
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (CRM)
08/06/2025 | 11:00 (CDT) - 08/07/2025 | 13:15 (CDT)
Digital
English (United States)
Training
Microsoft Dynamics 365 Virtual Training Day: Modernize Service
08/11/2025 | 11:30 - 16:50 (SGT)
Digital
English (United States)
Training
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)
08/13/2025 | 09:00 (GMT) - 08/14/2025 | 11:00 (GMT)
Digital
English (United States)
Training
Microsoft Discovery Hour: Service Reimagined with AI
08/13/2025 | 12:00 - 13:00 (EDT)
Digital
English (United States)
Briefing
Good service is good for business. Research proves it: a report from Forrester Consulting shows that organizations that deliver good service earn $10 billion more in incremental revenue.1 But rising customer expectations bring greater challenges to meet those demands while still supporting frontline workers and providing customers quality self-service options. That’s where AI-powered solutions like Microsoft Copilot and Microsoft Dynamics 365 can help.Join us to learn how AI is transforming business services and driving growth. During this event, you’ll discover more about: Exclusive insights from Microsoft leaders spearheading business transformations using AI-enhanced services built on Copilot and Dynamics 365How industry experts build practical strategies for using AI to offer connected service experiences, fuel productivity, and boost efficiency with proactive insights Click here for the Microsoft Event Code of Conduct. Disclaimer: Microsoft Discovery Hour: Service Reimagined with AI is open to the public and offered at no cost. Prior to registering for the event, government employees must check with their employers to ensure that their participation is permitted and in accordance with applicable policies and laws. 1 “Money on the Table: Proof that Customer Service Drives Revenue,” Forrester Trends Report, January 2023.
Microsoft Dynamics 365 Virtual Training Day: Fundamentals (ERP)
08/19/2025 | 11:00 (CDT) - 08/20/2025 | 13:15 (CDT)
Digital
English (United States)
Training
